Shipping policy

  • Processing time: Orders are normally dispatched within less than 24 hours of purchase. During high-order periods or sales, dispatch may take slightly longer — we apologize in advance for this, and we will notify you of the expected timeframe for your order if this happens.
  • Standard delivery time: Standard delivery takes 7–10 business days, depending on your location. If you are located in a nearby/domestic area, delivery is typically faster, around 3–4 business days. If you are located further away, delivery can take up to the full 7–10 business days.
  • Express shipping: Express shipping is available for an additional cost of $5–$15, depending on your location.
  • Tracking: Once your order is processed, you will automatically receive a tracking number via WhatsApp, SMS, and/or email.
  • Address accuracy: Please make sure your shipping address is accurate before completing your order. Contact details (phone number) are optional but recommended so we can reach you if needed — this is not required to place an order.
  • Lost/delayed parcels: Once handed to the courier, delivery timing is outside our control. Contact us if tracking shows no movement for an extended period and we'll investigate with the carrier — this does not automatically qualify for a refund under Section 1.
  • Damaged in transit: Follow the photo-evidence process in Section 1 above.